Customers must request an exchange or return within 7 days of receiving their order. The item(s) must be returned in original condition with the original packaging and all inserts included. Any item that appears to have been used in any way will be refused and sent back to the customer at the customer's expense. The item(s) must be returned to our warehouse before the refund or exchange is made.
Please do not return any items before requesting a Returns Authorisation (RA) Number.
To submit a return request, please email firstname.lastname@example.org
with your order number and reason for request.
If your return request has been authorised, we will notify you via email and supply you with a Returns Authorisation (RA) Number, the return address details and a Returns Form, which should be included inside your return package.
Please wait to receive all required returns information before sending any return packages. Our office is closed over the weekend so if you submit an online return request on the weekend we will reply on Monday.
Following our receipt of an authorised return, please allow 3-5 business days for your return to be processed at our warehouse. We’ll send you an email when our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original form of payment.
If you request an exchange, please allow 3-5 business days for your return to be processed by our team. We’ll send you an email notification once your exchange has been shipped so you know it’s on the way.
The shipping cost of returning items to the Halcyon Eyewear warehouse for an exchange or refund is not covered or reimbursed by Halcyon Eyewear. However, if you request an exchange, we will cover the shipping of the new item to you, free of charge. We understand that some international postage can be costly, so we do not expect express shipping on returns.
If a customer will not accept delivery of their order, or should the necessary customs duties or taxes not be paid by the customer in order to complete the delivery, Halcyon Eyewear will not be able to issue a refund on the full order price. Refunds can only be processed once the original item is received back at our warehouse. Therefore, any associated return fees as a result of a customer not taking delivery of their order will need to be deducted from the original order price within a refund amount.
If you have received damaged goods, or believe a manufacturing fault has occurred, please contact us straight away at email@example.com
so we can help to resolve the problem as quickly as possible.
Thank you for shopping with Halcyon Eyewear.