All orders are shipped flat rate with Australia Post (Australia) or DHL Express (International).
Once your order has been sent, you will receive an email containing the tracking number for your package. In some cases, this may be directed to your junk folder, so if you haven't received one, please check before getting in touch.
We strive to offer the best and fastest possible service and dispatch. Orders received Monday to Friday will be sent same day or next day. Please note, delays may be experienced during sales and public holidays.
Unfortunately Halcyon Eyewear cannot accept responsibility for orders that are delayed in Customs.
Regulations for import duties and taxes vary from country to country. Unfortunately Halcyon Eyewear has no control over these charges and cannot predict the amount. Unless otherwise stated, our item prices and shipping costs are exclusive of all import duties and taxes. All orders are sent on a Delivery Duty Unpaid (DDU) basis.
Halcyon Eyewear does not cover any duties, taxes or associated handling fees which may be applied to an order by the local government. Please be aware that the customer is responsible for payment of these costs upon delivery of the order.
If you have any further enquiries regarding the above, please do not hesitate to get in touch at: firstname.lastname@example.org